Apple's Replacement Policy SUCKS - Part 3

OK, the POLICY sucks... but the PEOPLE can be reasonable IF you can talk to the right person.

I called the store back and asked to speak to a manager. Somebody named Nicole came on the phone. I explained the dilemma. And unlike Big Ben The Enforcer, Nicole was ENTIRELY reasonable. She said I could come in to the store Monday morning, they'd swap out the hard drive, and then they will wait while I go to the side somewhere where and perform the restoration from my Time Capsule. It will probably take several hours, but when I'm done I should be leaving the store with a) a restored computer and b) once the computer is restored, somebody will destroy the old hard drive, erasing whatever data is on it so that I don't have to worry about somebody purloining my account numbers and passwords.

Now... THAT all sounds reasonable.

Stay tuned for a final report come Monday.